REFUND POLICY
At ChangeYourMind.club, we are committed to providing a high-quality learning experience through our proprietary e-learning platform. However, we understand that situations may arise where you need to request a refund for services purchased through our platform. This Refund Policy outlines the circumstances and processes under which refunds will be issued. Please read this policy carefully before making a purchase.
1. General Refund Terms
Refund Eligibility: Refunds are only applicable to services purchased through ChangeYourMind.club. Physical products are not sold via our platform; therefore, no refund policy applies to them.
Cooling-Off Period for Consumers in the European Union: If you are a consumer based within the European Union, you are entitled to a 7-day cooling-off period from the date of your purchase confirmation email. During this time, you can cancel your order and receive a full refund, provided that the services have not yet been performed.
Refund Method: Refunds will be processed via the original payment method used for the purchase unless otherwise agreed upon by both parties. Refunds will typically be processed within 7 business days of approval, excluding weekends and public holidays.
Non-Refundable Items: Setup fees, consultation fees, and any fees incurred for services already rendered are non-refundable.
2. Conditions for Refunds
Refunds may be requested under the following conditions:
Services Not Delivered: If services are not delivered or commenced within 14 business days from the order date, you may be entitled to a full refund. Please contact our customer care team to initiate this process.
Service Discrepancies: In the event that services delivered are not as described in your order confirmation, you are entitled to request corrections within 3 business days of service delivery. If the corrections are not satisfactory or feasible, you may request a full or partial refund depending on the extent of the discrepancy.
Technical Failures: If there are technical issues with our platform that prevent you from accessing the services, and we are unable to resolve these issues within a reasonable time, you may be entitled to a full or partial refund.
3. Non-Refundable Circumstances
Services Fully Delivered: If the services have been fully delivered as per your order, and you have accessed or downloaded any digital content, you will not be eligible for a refund, as these are considered used and consumed.
Cooling-Off Period Exceptions: If you expressly request that services begin within the 7-day cooling-off period and the services are fully provided within this period, you will lose your right to cancel and obtain a refund for those services.
Business Customers: Refund policies for business clients may differ based on the specific terms of their agreement and will be handled on a case-by-case basis.
4. How to Request a Refund
To request a refund, please contact our customer care team with the following information:
Your name and contact information
Order number or confirmation email
Reason for the refund request
Any supporting documentation (e.g., proof of technical failure, discrepancies in service delivery)
You can contact us via email at globaldominationproductions@gmail.com or by phone at (646) 481-8798. We will review your request and respond within 3 business days. Once your request is approved, the refund will be processed within 7 business days, and you will be notified via email once the refund has been initiated.
5. Exceptions
Technical Support Delays: We provide technical support through our online support forum and phone. While we strive to respond promptly, delayed responses to support requests are not grounds for a refund unless they result in prolonged service disruption or non-performance.
Force Majeure: We are not responsible for delays or disruptions in service caused by factors beyond our control, including but not limited to internet outages, server downtime, or other force majeure events. Refunds are not provided in these cases.
6. Processing Time
Upon approval of your refund request:
Refunds will be initiated within 7 business days.
It may take up to 10 business days for the refunded amount to appear on your bank or card statement, depending on your financial institution’s policies.
7. Contact Information
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact ocustomer support at:
Email: globaldominationproductions@gmail.com
Phone: (646) 481-8798
We are committed to ensuring customer satisfaction and will work with you to resolve any issues that arise with the services provided through ChangeYourMind.club.
Created with
